Booking & Rates​​

• How do I request a quote for my trip? You can request a quote by filling out our online contact form or emailing us directly. Please include your travel dates, a detailed itinerary, the number of passengers, and any special luggage requirements.

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• Is a deposit required to secure my booking? Yes, we require a standard deposit to hold your vehicle and driver for your requested dates. The remaining balance is typically due a few days before your scheduled trip.

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• Are we able to customize our tour itinerary? Yes, all of our transportation services and tours can be fully customized. When booking your trip, simply provide us with your desired itinerary and timeline, and we will work with you to accommodate your schedule perfectly.

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• Is it possible to arrange different pickup and drop-off locations? Yes. We offer flexible point-to-point transfers and one-way trips. When booking, simply let us know your starting point and final destination, and our drivers will accommodate your exact routing. Please note that, depending on the distance, this may be subject to an additional cost, which we will clearly outline in your custom quote if necessary.

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Our Fleet & Vehicles

• What types of vehicles are in your fleet? We offer a versatile fleet to accommodate different group sizes, including premium 12-passenger vans for small groups and luxury SUVs for executive and private travel.

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• Are your vehicles equipped with air conditioning and Wi-Fi? Yes, all of our premium vans and luxury SUVs are fully climate-controlled for your comfort. Please let us know if you require Wi-Fi during your trip, and we will ensure you are matched with an equipped vehicle.

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• How much luggage can your vehicles hold? Our 12-passenger vans can comfortably hold one standard suitcase and one carry-on per person. If your group is travelling with excess luggage, golf clubs, or ski gear, please let us know so we can arrange the appropriate vehicle or a luggage trailer.

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• Do your vehicles have audio-visual equipment? Yes, our vans feature premium audio systems and a large LCD display. Whether you need to run a corporate presentation or just want to enjoy some music and karaoke during your trip, we have you covered.

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Accessibility & Special Requirements

• Do you provide child car seats? Yes, car seats can be provided for your trip. Please let us know your specific requirements in advance so we can have the appropriate seat.

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• Are your vehicles wheelchair accessible? Currently, our vehicles are not wheelchair accessible. However, we can easily accommodate folding strollers and trolleys.

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• Can we bring our pet on the trip? Yes! If you are booking a private tour, your pets are more than welcome to join you. Please notify us in advance so we can make sure the vehicle is prepared for your furry companion.

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Services & Locations

• Where does Vantrips operate? We provide reliable, fully licensed transportation services across British Columbia. We frequently handle itineraries in British Columbia, including Metro Vancouver, Vancouver Island, and the Whistler corridor.

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• Do you offer airport and cruise terminal transfers? Absolutely. We specialize in seamless transfers to and from all major airports and cruise terminals, including YVR (Vancouver International Airport) and Canada Place (Cruise Terminal). We monitor your flight or sailing schedule to ensure we are there exactly when you need us.

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• Can you accommodate multi-day tours and corporate events? Yes, we frequently partner with corporate clients and private groups for multi-day itineraries. Your dedicated driver will stay with your group according to your customized schedule.​

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Safety & Policies

• Are your drivers licensed and insured? Yes. Safety is our top priority. All VanTrips drivers hold valid commercial licenses, undergo thorough background checks, and have extensive experience navigating Canadian roads in all weather conditions. Our entire fleet is fully insured and regularly inspected.

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• What is your cancellation policy? Cancellations made 48 hours or more prior to the scheduled departure time are eligible for a refund of the deposit, subject to a 4% cancellation fee.